Wisconsin RTAP Trainings

Curriculum for this two-hour course is geared toward information needs of the professional van/small bus driver. Topics of this modified version of the original four-hour course include: handling road rage, distracted driving, surveying the road, maintaining a safety cushion, knowing your following distance, merging and exiting highways, intersections and roundabouts, night driving, adverse weather, railroad crossings, backing, and other characteristics of daily operation. The goal of the course is accident prevention. Certification is valid for one year.

This two-hour session, geared to all members of the transit industry, focuses on customer service to passengers with various disabilities. Basic knowledge and requirements of the Americans with Disabilities Act (ADA) are addressed. Participants will also obtain tools to demonstrate courtesy and respect, while showing appropriate attention to differences among individuals with disabilities. In addition, this course will empower frontline employees to work confidently with all passengers. In order to receive certification, each participant must successfully complete an exam and evaluation following the presentation. Certification is valid for one year.

Every transit operator must be ready for whatever comes their way, each and every day, and this two-hour course, based on the original four-hour course, addresses common challenges. While it is not a step-by-step manual to cover every contingency, an attendee will gain knowledge on how to stay safe, keep passengers safe and lower liability for the agency. Topics include: vehicle preparation and pre-trip inspections, hazardous conditions, vehicle breakdown and unavoidable stops. vehicle securement and visibility, passenger illness or injury, procedures following an accident, evacuating ambulatory and non-ambulatory passengers, communicating and assisting all passengers. Certification is valid for one year.

This two-hour training session explains the essential purpose and procedure for conducting a thorough visual check of any transit vehicle. Among the topics covered are: the importance of a pre-trip inspection, the steps for conducting an external and internal check, identifying problem areas, maintaining the accessible lift and securements, and the value of conducting a post-trip inspection. Each participant must successfully complete an exam and evaluation following the presentation. Certification is valid for one year.

Passenger assistance training is required by many transportations funding sources and insurance providers. This seven- to eight-hour course includes video, handouts, a hands-on practicum, and a certificate of completion. Training includes both classroom instruction and "hands-on" practice to address ADA regulations and requirements, passenger sensitivity, lift operation, and wheelchair securement.